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Returns and Refunds

Sellers are urged to outline return policies for their listing. All return policies must comply with Crazy Fonez's site-wide policies.

  • If an item is received not as described the buyer shall be entitled to a refund.
  • Sellers should refund promptly for returned items after received.
  • Delivery charges are non-refundable.
  • Delivery charges are non-refundable. We will pay for the replacement shipping cost.
  • All items must be returned to us before a refund or a replacement is issued.
  • If an item is received as advertised, but the buyer wishes to return ("buyer's remorse"), the buyer is reasonable to pay for the delivery cost. Crazy Fonez does not take any responsibility of the lost during in transit.
  • We are not responsible for any items that are returned to us by mistake.
  • Refunds are subject to PayPal's refund policies and limitations.
  • If an item sold on Crazy Fonez becomes blacklisted, through no fault of the buyer, outside of PayPal's refund window the seller is expected to provide a reimbursement for the market value of the device or a comparable replacement device to the buyer.

Shipping Costs on Returned Items

When an item is to be returned either the buyer or seller will pay return shipping costs.

  • If an item is received in an unusable state (e.g. is blacklisted and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing.
  • If an item is returned due to a disagreement in the condition of a device (e.g. good vs. fair), the buyer is typically responsible for covering return shipping costs.
  • Returned items should be shipped with proper tracking and insurance for the buyer's protection.